Privacy Policy

1. Acquisition of Personal Information

Kinshukai acquires patients’ and users’ personal information only to the extent necessary for the provision of appropriate medical and nursing care services and the management and operation of hospitals and nursing facilities. If personal information is to be used for other purposes, we will notify the intended purpose in advance and obtain consent.

2. Use of Personal Information and Provision to Third Parties

Except for the following cases, Kinshukai will not use or provide personal information beyond its original intended purposes:

When the patient or user has given consent

When the information is processed into a state where the individual cannot be identified

When required by law

Unless required by law, Kinshukai will not provide information to third parties without the patient’s or user’s consent.

(Note: “Processed so that an individual cannot be identified” means not just deleting a person’s name but ensuring that the person cannot be identified under legal standards.)

3. Proper Management of Personal Information

Kinshukai Medical Corporation strives to prevent unauthorized access, loss, destruction, falsification, and leakage of personal information, and to ensure its safe and proper management. Other detailed rules regarding personal information protection are stipulated in the “Personal Information Protection Regulations.”

4. Confirmation and Correction of Personal Information (Disclosure, etc.)

When patients or users request disclosure of their personal information, Kinshukai promptly confirms and responds according to the separately established “Personal Information Protection Regulations.” If a correction is requested due to inaccuracy, we investigate and address it appropriately.

5. Contact Point

For questions regarding Kinshukai’s privacy policy, please contact:

Kinshukai Information Center, Personal Information Protection Consultation Desk
Phone: 0120-787-500
Reception: 9:00–17:00 (except Sundays and public holidays)

6. Compliance with Laws and Continuous Improvement

Kinshukai complies with laws on personal information protection, establishes the “Personal Information Protection Regulations,” and appoints managers responsible for handling personal information. We regularly review and continuously improve both the “Personal Information Protection Regulations” and this “Privacy Policy.”

Purpose and Scope of Personal Information Collection and Use at Kinshukai Medical Corporation

Kinshukai Medical Corporation pays the utmost attention to the handling of patients’ and users’ personal information. The purposes and scope of use of the collected personal information are as follows:

Provision of Medical and Nursing Services

・Medical and nursing services provided by hospitals and nursing facilities to patients and users
・Collaboration with other hospitals, facilities, clinics, midwifery centers, pharmacies, home nursing stations, and care service providers
・Responses to inquiries from other medical institutions
・Seeking opinions and advice from external doctors for patient care
・Outsourcing of laboratory testing and other contracted services
・Explanations of conditions and mental/physical status to family members

Medical/Nursing Insurance Administration

・Administrative tasks and outsourcing related to medical, nursing care, workers’ compensation insurance, and public expense medical care
・Submission of medical claims (receipts) to review/payment organizations
・Inquiries to insurers or review/payment organizations
・Inquiries to insurers regarding the high-cost medical care system
・Responses to inquiries from review/payment organizations or insurers
・Submission of claims and responses to administrative agencies regarding public medical care
・Other uses necessary for billing medical, nursing, workers’ compensation, and public expense medical services

Facility Management and Operations

・Notification of health checkup results to companies that commissioned them
・Consultations and reporting to professional bodies or insurers related to medical liability insurance
・Basic data for maintaining and improving medical/nursing services
・Use and provision of information required for cancer registration based on laws such as the Cancer Control Act
・Cooperation with medical/nursing internships within Kinshukai
・Case studies, academic presentations, and clinical trials to improve medical quality
・Provision of information to external audit institutions
・Storage, management, and access of electronic data

Anonymized Processed Information and Provision to Third Parties

“Anonymized processed information” means data processed so that individuals cannot be identified and the information cannot be restored.
Kinshukai handles such information in accordance with the Act on the Protection of Personal Information and related guidelines, prioritizing the protection of patients’ and users’ privacy.

1. Creation of Anonymized Processed Information

At Kinshukai facilities, medical image data such as X-rays and MRIs are anonymized in compliance with legal standards, ensuring that individuals cannot be identified or the data restored.

・Before anonymization: patient ID, name, date of birth, test items, test date, medical images
・After anonymization: patient ID, name, date of birth deleted; test items, test date, medical images retained

2. Provision to Third Parties

Anonymized medical image data may be continuously provided to third parties for collection and analysis to improve medical quality, with clear labeling as anonymized data.

・Information provided: test items, test date, medical images
・Provision method: encrypted and uploaded to a secure cloud service managed under strict standards

3. Security Management

Access to anonymized information is restricted to authorized personnel.

4. Contact

Kinshukai Information Center – Personal Information Protection Consultation Desk
Phone: 0120-787-500

Joint Use of Personal Information

To provide timely and accurate medical and nursing care services:

1. Items jointly used:

Address, name, age, date of birth, phone number, diagnosis, medical history, family information, prescription history, medical history, test history, and other necessary information.

2. Scope:

Kinshukai group and entrusted affiliated companies handling personal information

3. Purpose:

As stipulated in the “Personal Information Protection Regulations”

4. Responsible party:

Kinshukai Headquarters, Personal Information Protection Committee

Notes:

1. If you object to providing certain information to other institutions, please notify us.
2. Absence of objection will be regarded as consent.
3. Consent can be withdrawn or changed at any time.